Returns & refunds — prelaunch information
We are not accepting orders or payments yet. No purchases can currently be made.
Before launch, we will publish the final return request window, eligibility conditions, return shipping responsibilities, and refund processing times. Hygiene-related restrictions for opened or worn lashes will be clearly disclosed before purchase.
If an item received after launch is damaged, defective, or incorrect, contact tm.freshb2020@gmail.com with your order number and details so we can review and arrange an appropriate remedy. Please contact us before sending any item back. Do not send returns to an address without confirmation.
Nothing in this policy limits rights you have under applicable consumer law.